It's that time of year again! Holiday music is playing, there are brightly colored decorations hanging from every available fixture, and there are enough cakes, pies, and candies to fuel the next few months of regret on the treadmill.
And that's just in the break room.
There are a lot of great things about this time of year, but it's safe to say that all that festivity in the air, replete with holiday parties and gift exchanges, can cause a dent in your office's productivity.
Before you label us as Who-hating Scrooges or assail us with chants of, "Take your humbug somewhere else, Grinch!" just hear us out (and get your holiday-themed insults straight, while you're at it). We happen to think you strike a nice balance of staff productivity and festivity with a little planning and discipline, and your Atlanta IT support experts are here to tell you how.
Let Your Employees Know What's Expected
Understand that with all the holiday hubbub, there's going to be a certain amount of disruption. And let your employees understand that you understand.
Emphasize what needs to be accomplished for the month of December. If it's feasible, individual meetings with each employee with their goals for the month outlined might not be a bad idea. If it's not feasible due to the size of your office, scheduling issues, etc. it's something you can do via email. The more that gets accomplished when there aren't holiday-related disruptions, the more fun everyone can have when there are!
Plan Your Partying
Let everyone know plenty of time in advance when any holiday parties, gift exchanges, etc. will be taking place. Emphasize the importance of getting any urgent work done before holiday gatherings, particularly on projects requiring a lot of collaboration.
You want the fun times to be fun, and it's decidedly not fun to be the only one working while everyone else is celebrating. If one or two people ending up having to take one for the team and work while everyone else is having a good time, they're not going to be happy. There's enough extra stress during the holidays without adding more -- more that could have been avoided had everyone done his or her part.
Prepare for Vacation Time
A disproportionate amount of vacation time is used during the holidays, which is perfectly understandable. There's a certain amount of productivity lag that's to be expected with diminished manpower, but that doesn't mean everything has to grind to a halt.
It should be made clear to employees how vital it is that they're caught up on group projects before they leave for the holidays. If there are regular responsibilities and/or processes for which they're typically responsible, they should leave detailed notes for whoever will be taking over in their absence. These notes should be completed well in advance of any scheduled time off in order to give their "pinch hitter" a chance to ask any questions about his/her responsibilities.
Do you have any other ideas to increase staff productivity during the holidays? Please share them with us in the comments!
Image credit: Tom Godber
Happy Thanksgiving weekend from your favorite Atlanta IT support professionals, everyone! If you have been feasting with family and friends, we hope you have been able to kick back and relax after the turkey has been basted, the stuffing has been stuffed, the pies have been baked, and the cranberry sauce has been…cranberried. Sliced? Whatever. (I don't eat cranberry sauce; I always get five portions of it and ransom them to those who do -- for extra slices of pie.)
If you've managed to successfully avoid any stressful hosting duties, then we salute you! Enjoy gorging yourself on food that others have prepared in a house that you didn't have to clean! After you help with the dishes (C'mon…it's the least you can do), you can now unbutton your pants to give your distended belly some (literal) breathing room, and drift into a tryptophan-induced coma to the televisions's sweet sounds of very large men beating one other senseless over a football.
It's customary at this time of year to list things to be thankful for. We here at THINQ certainly don't have to limit ourselves to one day a year of thankfulness, as we're a company that's been blessed in so many ways. But since giving thanks is what this holiday is all about, so here we go!
We're thankful to be able to provide our customers with top-notch service in an industry we love.
While we're talking about customers…we're thankful for each and every one of them! Without our customers, we wouldn't have a business, a purpose, or a job. We are grateful for all three, and we don't take a single one of them lightly.
We're also thankful for our blog readers! Thanks so much to all of you who stop by to read our thoughts on technology, office culture, and…well, whatever we happen to feel like writing about on that particular day. The knowledge that there are people out there who enjoy reading this blog makes the writing of it (and especially the researching of it) worth it!
And last, but not least, we're thankful for the bevy of Thanksgiving-themed baked goods that the grocery stores will have on the "50% Off!" rack this Friday. Those pumpkin pies, cakes decorated with turkeys, and cookies iced in the shape of Pilgrims aren't going to eat themselves, now are they?
What are your "things to be thankful for"? Please share your answers in the comments!
Image credit: tinaxduzgen
Do you like the peace of mind you get when things are organized, yet have trouble keeping them that way? Are you sick and tired of losing significant chunks of time that could be spent working just looking for what you need to get the work done?
Relax: If you're fed up with falling victim to your own bad organizational habits, you're not alone. In 2010, Brother International Corporation released a survey finding that around 76 working hours per person each year are wasted as a result of various forms of workplace disorganization. That's a lot of time frittered away that doesn't have to be.
But there's no need to fear; THINQ is here! Your Atlanta IT solutions specialist is here with a few tips for reducing clutter -- of both the physical and electronic variety -- in your workspace.
1. Have a Place for It--and Use It!
How much time have you lost just searching for things you've misplaced? If you're a serial clutter bug with an earnest desire to be more organized and productive, the thought probably shames you.
One of the best things you can do to organize your workspace better is something most of us learned in kindergarten, if not before: Put things where they belong. Have a place for everything in your office, and put it back there when you're done with it.
Why is the (insert random object here) out? Does it need to be? Or is it out just because you haven't returned it to its place yet? It's about creating a habit, so it will take time for it to become second nature. But it won't become second nature if you don't do it consistently. Start today. Start right now. DO IT.
2. Minimize Your Stuff to Maximize Your Productivity
Make "stuff" earn its keep. In other words, if you don't use it and it's just taking up space, get rid of it. If you can't bring yourself to get rid of it, at least demote it to a location that's not prominent -- preferably somewhere out of sight, where it's not hampering your mobility or taking up precious real estate on your desk.
3. Deal with Your Email
Email is one of those things that can very easily -- and very quickly -- spiral out of control if you're not careful. Letting your inbox get cluttered can be just as harmful, if not more so, than letting your desk get out of hand. It's very easy for an important message to slip through the cracks because it was sitting right between a promotional email from an office supply store and Canadian pharmaceutical spam.
The best thing you can do to avoid email clutter is to deal with emails as you read them. If it's urgent, answer it immediately. If it's important but can wait until after you've dealt with more pressing matters, put it in a "pending" folder. Make it your goal to empty that folder every day, either by answering the emails contained therein or moving them to more specific folders. Every email should be organized to an appropriate folder (labeled "invoices," "project files," etc.). If it's junk, treat it like a used candy wrapper and trash it.
How do you go about reducing clutter in your office? Please share your answers in the comments!
Image credit: Sean MacEntee
The decision concerning whom you should use for your company's IT support services is likely based on a number of factors: How complex are my company's IT needs? How much can I afford to spend? Is there someone on my staff who could do the work? If I decide to outsource my company's IT, who has the best track record?
At THINQ, we understand your dilemma. That's why we're going to show you, generally speaking, what you might expect when you go with one of three different choices for your IT needs: outsourcing, insourcing, or a family member. Sure, we're generalizing a bit, and maybe you should take some of it with a grain of salt, but still…there's some truth to be had here. Oh, and when we mention "outsourcing," we're referring specifically to THINQ, of course.
What You Get:
When You Use THINQ: You get an expert -- a company whose very existence is dependent upon providing top-notch IT service to your company.
When You Insource: You get someone who has likely become your "IT person" by default. Maybe he knows slightly more than the rest of your employees about IT, or maybe she just volunteered.
When You Use a Family Member: You get your Uncle Byron.
THINQ: With one fixed monthly fee, you get unlimited server room support, 24/7 server/network monitoring, monthly server tuning, and backup and recovery management.
Insource: Chances are, you don't get a whole lot of maintenance. Whichever employee you're using to take care of your IT needs has an actual job that you're paying him/her to do, and the IT is likely treated like an extra duty that only gets attention when it all hits the fan.
Uncle Byron: "Uncle Byron don't do maintenance." (Apparently Uncle Byron does "do" referring to himself in the third person.)
Emergency IT Situation:
THINQ: With our Basic, Essentials, and Fully Managed plans, you get a 15-minute response time. With our Fully Managed plan, you get business continuity plans (Plan B and Plan C).
Insource: You'll most likely get a panicked employee yelling in a panic-stricken voice, "We've lost everything. WE'VE. LOST. EVERYTHING!!!"
Uncle Byron: "Meh. Just kick 'er a couple of times and restart 'er. She'll be fine."
As you can see, you should expect significantly different levels of expertise, skill levels, and responses, depending on which direction you want to go with your IT. We may be a bit biased, but it seems to us that your best bet is to go with THINQ, your Atlanta IT solutions specialist.
You'll be secure in the knowledge that your IT is being handled by experts, your employees will be relieved not to have the added pressure of dealing with IT concerns on top of the job they're getting paid to do, and Uncle Byron can get back to drinking beer and watching the World Turkey Call Championships on TV. Everybody wins.
Have you ever relied on someone other than a professional to be responsible for your IT support services? Please tell us about it in the comments!
Image credit: Steph Wasch
Hello there, friends! Mr. CEO here again. Everyone recovered from the time shift? Let's hope so: I have plenty to discuss, and I don't have time for you all to be feeling all time-shifty and out of sorts!
In last week's post, we talked about how social media can drain your employees' productivity at work and what you can do about it. This week, we're going to look at some more obstacles to staff productivity and what you can do to neutralize -- or at least minimize -- them.
Maybe you have a process/policy in your office that made perfect sense at one time, but has outlived its usefulness. It could be due to changes in technology. Or perhaps it was right when your company was smaller, but it doesn't work anymore. Whatever the reason, it's important to ask yourself: Is there a process or policy in place at my company that's outmoded?
No? Are you sure?
Ask your employees what they think. As management, it's easy to find yourself out of step with the day-to-day processes that are used in your business. Keeping an open-door policy is great for management/employee relations, but you can go a step further by actively asking your employees' opinions about how efficient the processes are in your office. Their answers may surprise you. And don't stop there: Ask their opinions on what the best solution is, and work with them to streamline the process.
Meetings (aka "Time Suckers of Death")
News flash: Meetings can be vampires of productivity, sucking away at one's time, productivity, and will to live. Okay, that last one may be a BIT of an exaggeration. Maybe. But you get the idea.
So how does one turn meetings from time-wasters into productivity-enhancers? Ask yourself these "really" questions:
1) Is this meeting really necessary?
If it's something that could just as easily be solved with phone calls, an email or two, and/or a couple of quick one-on-ones, save your time -- and everybody else's by doing so.
2) Who really needs to be there?
Including nonessential personnel in meetings wastes their time. If they're not essential to what's being discussed, leave them out of it. It'll help to streamline the meetings and leave them to do what you're paying them to do: their jobs.
3) What's the meeting really about?
KEEP THE MEETING ABOUT THAT. Resist the urge to go off-topic. Focus on the matter at hand and insist that others do the same. Address the issues that need to be addressed, and then get back to work.
For more ways to transform your company's meetings into a productivity asset rather than a liability, check out this article. Do you have other suggestions to improve staff productivity? Please share them with your Atlanta IT solutions provider in the comments!
Image credit: Michael Stein
Howdy, folks! Mr. CEO here. Nice to meet you! I'm going to be offering my expertise in…well, all the things I'm an expert at. Um…in? On? (Okay, fine! Grammar isn't one of them! Give me a second to Google…)
Okay. Let's try this again. I'm going to be offering my expertise in all of the areas in which I'm an expert! Ha! Take that, grammerians!
What? Really? Gramarians? (One second, please…)
Today's topic is the first in a series on productivity. How productive is your staff? What's keeping them from being as productive as possible? How can you enable them to be more productive? Hopefully, we'll answer some of your questions with this series of posts. Today we're going to focus on one of the obstacles to productivity and what you can do to overcome it.
Did I just hear some chairs creaking due to some uncomfortable seat-shifting? After all, who hasn't been guilty of spending too much time on social media at some point?
This one can be tricky. There was a time when you could just block employee access to these sites on your company's network. I'm not saying that's what you should have been doing; I'm just pointing out that it was an option.
Though you can still choose to go this route, it's effectively useless, thanks to the explosion of social media's popularity on mobile devices. Do you want to be the employer who outlaws cell phone usage at his business? Or sneaks up on people to see if they're using their phone or tablet to log in to Facebook, Twitter, or Instagram? I didn't think so.
So what's the answer? Here's my suggestion: Rather than issue forth unenforceable policies regarding social media, focus on specific productivity goals and deadlines. If your employees know that there's a hard deadline for a specific task -- and there are consequences for missing said deadline -- they're more likely to self-regulate their time on social media. If they're not, then -- to put it bluntly -- you've probably hired the wrong person. Daniel Newman says it best in his post, Quit Blaming Social Media for Lost Workplace Productivity:
"Employees that want to waste time and have access to social media will use it. Take it away and they will waste their time somewhere else."
Have you had staff productivity issues due to the overuse and/or abuse of social media? Please share in the comments of your favorite Atlanta IT services blog! (That's us!)
Image credit: Pearson K-12 Technology
Let's do a little exercise here:
You own a small company called WizBang (Don't judge; it's hypothetical, remember?) WizBang produces Wiz-Its. It has the capacity to produce a lot of Wiz-Its, and it's a good thing, as it turns out there's a high demand for them.
Wiz-It production is a highly specialized, highly technical skill. It takes a lot of time to educate and train a Wiz-It maker.
One more thing: The Wiz-It-making process is extremely dependent on reliable computer access. If the servers go down, Wiz-It production ceases until they're back up.From a bottom-line point of view, every minute of the workday that the Wiz-It makers spend on what they're trained, educated, and hired to do -- produce Wiz-Its -- is a minute that generates revenue for the company. Every minute they're at work and not producing Wiz-Its is a loss of revenue.
WizBang has made the decision not to go the managed services route. After all, Jeremy, one of the Wiz-It makers, has a little bit of computer know-how. Why hire somebody to do their IT when WizBang already has someone on staff who has some basic IT knowledge?
(If this were a radio ad, it's at this point you'd hear the "record skip" sound effect.)
I'll repeat that: Why hire somebody to do their IT when WizBang already has someone on staff who has some basic IT knowledge?
Alright, so let's just answer that question.
1) Do you really want to put the entirety of your company's information technology -- indeed, the very ability of your company to function -- in the hands of someone who only has a basic knowledge of IT?
What happens if he runs into a problem he can't solve? You'll end up hiring someone anyway, and the urgency and severity of the problem may mean a higher price tag.
2) Perhaps you're thinking, "Well, what if Jeremy has more than a basic knowledge of IT?" What if this Wiz-It maker is a straight-up IT wiz?
Here's the thing: It doesn't matter. You're still losing money.
Even if Jeremy is an extremely competent IT guy, that's not what you're paying him for. Keep in mind that for every minute he's not producing Wiz-Its, WizBang is losing money. Even if Jeremy manages to keep WizBang's IT running smoothly -- even if it never goes down -- they're still losing money, because he's doing IT work, which generated zero revenue for the company, instead of the highly specialized, revenue-producing job of producing Wiz-Its.
Now you're starting to see, aren't you? Which leads us to #3.
3) Jeremy is only one of your Wiz-It makers.
To calculate the true cost of how much this little IT issue is costing you, you have to multiply the average amount of money WizBang loses from one Wiz-It maker's complete lack of Wiz-It production by the number of Wiz-It makers in the company. That will give you the total amount you're in the red with the loss of staff productivity.
Now do you see the inherent fallacy? WizBang isn't saving money at all by taking care of its own IT. In fact, it's hemorrhaging moola!
WizBang could have saved money by going with THINQ's extremely reasonable managed IT services pricing. Learn from Wiz-It and put your IT in THINQ'S capable hands. Nip your IT issues in the bud with great preventive maintenance, and let your employees do what you're paying them to do!
Has your company ever suffered a loss of staff productivity due to an IT issue? Please tell us about it in the comments!
Image credit: One Way Stock
At some point in your life, you've probably had a supervisor who was -- to put it kindly -- less than effective. Their failure to lead could have been due to any number of things: indecisiveness, incompetence, inexperience, foul temperament, poor work ethic...the list goes on and on. Whatever the specifics on their leadership shortcomings, being in their employ probably left a strong impression, and not of the favorable kind.
It's easy to see the flaws in the leadership of others, particularly when it impacts us directly. When we find ourselves in a position of leadership, it's important to recognize those flaws so that we don't emulate them. However, in our quest to become better leaders, the
avoidance of poor leadership traits isn't enough; we must passionately and relentlessly pursue the traits we want to define us as leaders. In other words, it's not enough to say, "I don't want to be this kind of leader." It's imperative that we decide what kind of leaders we do want to be, so that we have goals for which to strive.
With that in mind, your Atlanta IT services company is here to talk about three leadership strategies you can apply to become the kind of leader you -- and, ultimately, your employees -- can be proud of.
1. Inspire by Example
When it comes to how you want your employees to conduct themselves, no handbook, video, or presentation can speak to your employees as effectively as your own behavior. You are the walking, talking, breathing embodiment of your leadership style. You can drone on all day long about how much you value a strong work ethic, but if you spend half your working hours at the golf course, do you really expect anyone to take you seriously? Be a positive case study for the application of your own advice.
2. Encourage Contrary Opinions
The best leaders don't surround themselves with "yes" men. They value different -- and even opposing -- points of view. Abraham Lincoln is one famous example of someone who took this to heart. In the book Team of Rivals: The Political Genius of Abraham Lincoln, author Doris Kearns Goodwin chronicles Lincoln's efforts to recruit political rivals for his Cabinet. The 16th President of the United States was onto something. He knew that the input of those who thought differently than himself could prove invaluable. Opposing viewpoints provide a clearer, more complete picture of the problems we face and can offer additional insight into how to solve them. Great leaders are able to put their pride on the back burner in the service of the people they're leading.
3. Reward Innovative Thinking
In some office environments, employees are reluctant to bring ideas to management for fear they won't be well-received. In other words, they work in a culture that discourages innovation. This approach couldn't be more wrong-headed. Employees should be encouraged to brainstorm ideas and to present them to management, and they should be rewarded for doing so. Whether it's an idea for a new process or program or a tweak to an existing one, it could be the very idea that completely transforms your company.
Of course, not every idea is going to be a game-changer. Some may be slightly helpful; others may be outright stinkers and never make it past the first pitch. But you'll never know if it's not submitted in the first place, will you? Offer incentives to employees for innovative ideas. Once it's been established that innovation is both valued and rewarded, the creativity and ingenuity of your workforce can truly begin to flourish.
What are ways that you've utilized these leadership strategies in your office? Please share them in the comments!
Image credit: Ken Teegardin
The scenario can differ slightly from office to office. Sometimes, the powers that be decide that somebody in the office who’s “good with computers” can provide your company's IT:
“Nah, we don’t need to pay anybody who can take care of our IT. Erica can take care of it for us.”
Sometimes it’s a well-meaning employee who bites off more than he can chew:
“If I run into something that’s beyond my admittedly limited skill set, I’ll just Google it!”
Are either of these scenarios familiar to you? Perhaps they’ve occurred in your office. Perhaps you’ve even been one of these people. For whatever reason, expert IT is something that sometimes gets tossed by the wayside. With that in mind, your favorite Atlanta IT services provider is here with a few lies that people tell themselves about IT.
“I’ll save money by doing it myself.”
Your heart is in the right place. You’re trying to save your business money, which means you're a conscientious steward of resources. However, you’ve made that most common of mistakes: You’ve mistaken “cost” for “value.” Something can seem to be low-cost, but actually have very little value.
What good is paying $0/month for managed IT services if at some point you have to pay somebody on a contract basis to come in and fix a mess? An ounce of prevention is worth a pound of cure… or in IT terms, paying a little per month for managed services beats the heck out of paying a whole lot later on to troubleshoot something. This is even more true if you’ve lost valuable data because you decided not to pay an expert. Reliable IT is an investment, not a luxury.
“I’ll save time if we keep our IT in-house.”
This is really just a variation of the “saving money” argument. Why take the time to compare IT providers, question them about their services, and get the best managed services pricing for your company when you can just “wing it” on your own? After all, Erica is one floor up, so there's no wait on a response!
Exactly whose time are you saving? Not your own. When you run into the inevitable issue that’s beyond the expertise of your office’s “computer person” researching the problem is going to take valuable time away from the other projects he/she is working on. You’re no longer paying your employee to do what you hired her to do; you’re paying her (presumably a decent wage) to perform a task for which she’s quite likely underqualified.
You're not saving your customer’s time, either. Their project is now on hold and at the mercy of whatever IT issue you're facing.
“It can’t be that complicated.”
Once upon a time, back in the days when “java” was just another word for coffee and “network” referred to what TV station your favorite show was on, being a technological jack-of-all-trades was more doable. In today’s world, it’s just not feasible to be an expert at everything you need to be to handle any and every tech issue that can arise. IT issues can be pretty darn complicated, so it makes a lot of sense for your company to entrust its IT to a company that knows its stuff.
Think about it. Plumbing issue? You call a plumber. Electrical issue? You call an electrician. If you rely on professionals for these tasks, why wouldn't you do the same for something that can make or break your business?
Do you have any amusing – or horrific – stories about things that have happened when you decided to DIY it instead of going the managed IT services route? Please share them with us in the comments!
Image credit: Quinn Dombrowski
It's us again! ITmatch.com is back to help your company find an IT support provider that's compatible with its needs! In our never-ending quest to bring bliss to companies in need of reliable, competent, and affordable IT, we've decided to do a spotlight on one of our IT members in good standing.
Everybody say hello to THINQ! He's going to share a little bit about himself and what makes him tick. If you think THINQ might be compatible with your company, find out more here!
15 (No, it's cool. That's like 45 in tech years.)
Atlanta IT Support Company
I enjoy providing high-quality, reasonably-priced managed IT services and projects, managed online marketing, and cloud managed services to those who are in need. (What can I say? I have a giving heart!) I like talking about servers, discussing the benefits of using the cloud, and looking at actual clouds. (Cumulonimbus is my favorite!)
I thought since I get asked a lot of the same things, I would go full-on IT nerd and just provide a FAQ.
What made you decide to join ITmatch.com?
To be honest, what drew me at first was the free trial. This isn't because I'm cheap (I'm not that kind of IT company, thank you very much!); it's because I can appreciate a free trial. I offer them myself! Yep -- I'll provide a free 30-day trial of IT services at no obligation to you!
What's your most awkward moment?
Once when I was laying down some sweet moves on the dance floor, someone said they "liked the way I backed that thing up." I told them that it really meant a lot to me that the way I protect my clients' information was appreciated. They just kind of looked at me funny and walked away. I resumed my dancing and didn't let it bother me too much, though. You might say I made a nice "recovery!" Just a little IT humor for you!
Why are you looking at me like that? Seriously. Stop that.
Can I change my "most awkward moment" answer? Because it's now.
Do you kiss on the first date?
No! What kind of IT company do you take me for?! But if you're super-cute and we really hit it off, we can immediately go on a second date. I'll drop you off at the end of the first one, drive around the block, come back, pick you back up, and take you out for coffee or something. Even if we just do a shot of espresso and come right back, it still counts as a second date, right? Of course it does! Then you can call me Mr. Smoochers!
Because that's how I weed dates out. If you call me "Mr. Smoochers," it's back to the drawing board.
What are you looking for in an IT support provider? Please give us your IT "wish list" in the comments!
Image credit: mrhayata