• Provide Tier 1 support processes including proper problem tracking, documentation and escalation procedures.
• First point of contact for problem resolution
• Provide email and telephone support with the goal of first contact resolution
• Troubleshoot & make recommendations on production workstation issues
• Ability to work in a fast paced, energetic, and corporate culture environment.
• To effectively communicate service outages internally & externally, to escalate tickets appropriately.
• Centralized ownership of client problems as they arise and flow through the system to completion.
• Monitor production environments including network, servers, communications, and applications to ensure high availability using all available management system tools.
• Open, manage, update, and close service tickets with detailed information relating to all problems reported.
• Quickly identify, troubleshoot, resolve and/or escalate recurring technical problems.
• Correlate alert notifications and develop appropriate response actions for future response automation.
• Provide critical system planned and unplanned outages coordination and escalation with teams.
• Follow notification and escalation process.
• Reports system performance inconsistencies to next level support.
• Day-to-day administration of Enterprise management system in a high availability environment.
• Ensure proper monitoring coverage of all applications to provide proper monitoring, views, and analysis of customers.
• Work with Infrastructure Team to ensure events are properly categorized and presented.
• Able to consistently perform repeated hourly routine
• Provide on-call support as part of a rotating schedule.

• Strong verbal and written communication skills.
• Network+ certification
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Excellent analytical skills with the ability to translate complex technical issues in an easy to understand manner.
• Experience troubleshooting and responding to customer concerns diagnosing and repairing systems
• Experience in a call center environment providing remote product assistance a benefit.
• Experience troubleshooting and responding to customer concerns
• Exceptional interpersonal skills
• Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
• Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
• High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others
• Experience with the following: Microsoft Server environment Administration, proactive/reactive systems monitoring, networking, and desktop resolution efficiency.
• Must be able to work 8 hour shift.
• Be a part of a rotating on call team.
• Maintain a broad knowledge of all products, services, and procedures in data center environment.
• Familiar with problem-tracking, reporting and systems monitoring processes.
• Excellent organizational, multi-tasking, prioritization, and teamwork skills
• High energy, forward thinking, creative individual with demonstrated critical thinking, self-motivation, innovation, excellent judgment skills.
• Work in a team based environment

• Requires 6 to 8 years of IT systems support, analysis, design, and maintenance experience.
• Requires 4 to 6 years experience designing/administering networks including routers, switches, firewalls, VPNs, and network based security systems.
• Requires 4 to 6 years experience building, planning, implementing, and managing business applications including Microsoft Server, Exchange, SQL, server backup systems, and security applications.
• Prefer 1 to 2 years experience working with interstate infrastructures
• Expert and proven knowledge of Windows systems administration, maintenance, and problem resolution including end user support.
• Excellent knowledge of network security products and technology including detailed knowledge of common layer 1-7 protocols

• Experienced in Windows Server/SBS/Enterprise server builds, deployments, and administration
• Experienced in Windows Workstation/XP/Vista in an Active Directory Domain administration
• Proficient with Microsoft Exchange builds, integration, and administration
  Experience with establishing and managing Active Directory and Policies
• Solid experience with WINS, DNS, DHCP, and TCP/IP configuration
• Experience managing backups and backup rotations
• Various backup systems and applications; Disaster readiness solutions
• Administer various Antivirus / Client Security (Corporate & Enterprise)
• Proficient at operating and troubleshooting router and firewall equipment.
• Virtual Private Networks design and deploy Proven ability to work effectively with project teams and clients

Key focus and Responsibilities:

Must be capable of working in a fast-paced environment.

1. Identification, isolation, and resolution of critical problems
   Manage and support issues on day-to-day basis with assigned client accounts and projects
2. Provide feedback to Management.
3. Organize and document technical information to the CRM application
4. Perform system / preventative maintenance and special projects
5. Work with consultants from all collaboration teams for the optimal and timely resolution of technical issues.
6. Ensure that system changes are documented and logged
7. Ensure that Service Levels Agreements are fulfilled.
8. Conduct Strategic client studies and Assessments
9. Maintain current documentation of site status, complete service reports, incident report and other required report.

• Must have been in a client-facing role and have project experience in working with teams on projects
• Excellent analytical and process-oriented skills
• Excellent verbal and written skills
• Experience in working on multiple projects simultaneously
• Ability to work collaboratively on multi-disciplinary teams
• Prior experience in a consulting firm preferred
• A results-driven team player who is passionate about operations and technology excellence.
• An outstanding academic record of achievement, solid business acumen, and well-honed problem solving and analytical skills.
• A broad understanding of current IT trends, their impact on business strategies, and their implications for senior management in creating and sustaining competitive advantage and transforming business.

Application Requirements
Client will only consider local candidates. Client requires Green Card or U.S. Citizenship for this position.

Business Development Executive professionals ensure increases in our earnings and grow as a professional firm efficiently and effectively. We must continually update our organization and evolve to meet the ever-changing demands of the marketplace and achieve higher performance both for our teams and our clients. With a rich heritage and ardent professional approach to everything we do, we need professionals who can effectively sell THINQ’s technology based solutions in today's competitive market. THINQ has experienced significant growth in its Technology Consulting practice developing many solutions that deliver significant value for our clients. In order to continue to achieve our growth plans, we are in need of seasoned sales professionals who understand the consulting services market place.

Professionals most likely to be successful tend to possess the following career experience and responsibilities may include:

• Sales cycle management experience in a consulting or professional services firm that serves small-medium-businesses (SMB) organizations;
• Proven experience in a smaller organization that has required the ability to work effectively in a less structured environment that demands the individual be tenacious and manageable
• Proven transformational sales experience including the bundling of consulting and professional technology services into a comprehensive solution
• Track record of opening new accounts and able to manage 10+ accounts.
• Unique ideas of getting in the door to win over competition.
• Candidates must have superior presentation and communication skills as well as a strong commitment to quality service.

• Developing new and existing relationships in the financial industry.
• Selling THINQ’s services throughout the sales cycle at a top management level
• Utilize solution-selling techniques to identify business needs, develop customized solutions, and measuring ROI to solve client business problems.
• Generating and presenting proposals that convey business needs, project approach and scopes, relevant experience and client benefits.
• Demonstrating effective negotiation and closing techniques in securing new client business relationships.
• Experience finding and selling services
• Continue opening new accounts and able to manage 10+ accounts.

• 5 years of Sales lead follow up experience
• 5 years of Relationship building experience
• 5 years of Proposal generation effort experience

• Bachelors Degree required
• Solution selling experience

• Advanced sales and marketing skills including account planning and pipeline management
• Proven expertise and perspective; executive level presence and influence
• Exceptional communication (written and oral) and interpersonal skills
• Strong organizational, multi-tasking, time-management and analytical skills
• Dynamic business acumen Expected Travel: Atlanta Only (periodically)

Candidates who are currently employed by a client of THINQ or an affiliated THINQ business may not be eligible for consideration.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.